What are the shipping costs? We offer free standard shipping on all orders with a delivery time of 15 to 25 days, with no extra cost or hidden fees. Premium express shipping is available for $249, delivering your order within 7 to 10 days.
How long does shipping take? Standard shipping takes 15 to 25 days, depending on your location. Express Delivery takes 7 to 10 days.
Do you offer pickup options? Yes, we offer direct pickup from our warehouse. To proceed, email us with “Pickup” in the subject line. We will reply with the exact details and available pickup dates.
What is the warranty for products? We provide a 4-year warranty for machines and a 1-year warranty for parts and attachments.
How can I cancel my order? Orders can be canceled within 24 hours of purchase before processing begins.
What payment methods do you accept? We accept PayPal as our primary payment method, ensuring secure transactions with buyer protection.
What if my product is damaged during shipping? If your product arrives damaged, contact us immediately. We will cover return shipping costs if the issue is caused by us or the manufacturer.
How do I track my order? Once your order ships, we provide a tracking number via email for tracking on the carrier’s website.
Do you offer financing options? We do not offer financing directly at this time, but third-party financing services may be available at checkout.
What is required for unloading large items? No unloading equipment is required. Our trucks have liftgate systems, allowing safe and easy unloading of heavy equipment directly to the ground.
Are taxes included in the price? Yes, all prices are inclusive of taxes, ensuring no additional charges during checkout.
How do I initiate a return? Returns are accepted within 60 days of delivery. Contact us via email at managersumitomo@gmail.com to initiate the process.
What happens if the product is damaged upon arrival? If you receive a damaged product, contact us immediately. If the issue is caused by us or the manufacturer, we will cover return shipping costs.
Is my payment information safe? Yes, we use SSL encryption to ensure your payment details are protected.
Do you provide Buyer Protection? Yes, your purchase is protected by the Buyer Protection Plan.
